Surveys and Session Feedback
Build a reusable question library, attach up to three questions per fanflet, and review responses in analytics.
What surveys do for you
Session feedback dies the moment your audience stands up to leave. Fanflet captures it at the highest-intent moment of the day. The visitor scans the QR code, lands on the survey, and answers before the resources appear.
You build a small library of reusable questions, attach up to three to any fanflet, and review responses on a per-fanflet basis in analytics. No paper forms, no follow-up email blast, no missed window.
Pro plan and above
Building your reusable question library
The library lives at /dashboard/surveys. Every question you write goes here once and gets reused across every fanflet you attach it to. Five response types ship in the system.
- NPS (0 to 10):the standard recommendation scale. Best for "how likely are you to recommend this speaker to a colleague" style questions.
- Yes / No: a thumbs-up / thumbs-down binary. Use it for follow-up consent, return interest, or product awareness checks.
- Rating (1 to 5 stars): a quick session rating or satisfaction read.
- Quote: a written answer you may post. Attendees are asked if you can share their words. Only Quotes enter Ready to promote.
- Comment: a written answer that stays private. Product interest, operational notes, and follow-up belong here. No share prompt.
The library ships with starter templates organized by audience. Speaker, audience, sponsor, and event categories each have a few ready-to-use prompts you adopt with one click.
Attaching questions to a fanflet
Open the fanflet editor
Switch to the Access tab
Pick up to three questions
Save the fanflet
The gated public experience
When a fanflet has at least one question attached, the public page opens in gated mode. The visitor sees a hero card with your name and presentation title, plus a modal containing the first survey question. A progress indicator shows which question they are on (for example, "Question 1 of 3").
The visitor either answers each question in turn or taps Skip. Either path clears the gate, the modal dismisses, and the resource list appears. Their choice gets remembered on the device, so they do not see the survey again on a return visit.
Skip versus submit
Skip
Skip clears the gate and opens the resource page. No response gets recorded. The visitor still loads the fanflet and engages with your content normally. Your analytics show the gate was shown but no answer was captured.
Submit
Submitting an answer writes one row to the response store against this fanflet, this question, and an anonymous visitor hash. The hash is derived from IP and user agent on a daily basis, so a repeat answer from the same visitor on the same day gets rejected. Once the visitor finishes the last question (or skips to it), the modal shows a thank-you state and the resource list opens.
The skip path matters
Reviewing responses
Survey results live on each fanflet's analytics page, not in a single global report. Open a fanflet from the dashboard and switch to its analytics view to see results scoped to the session.
- Completion rate: the share of visitors who answered at least one question versus those who saw the gate.
- Response distribution: the spread of answers per question. NPS shows the 0-to-10 distribution. Rating shows the 1-to-5 star spread. Yes / No shows the split.
- Per-question summaries: each question attached to the fanflet renders its own summary block.
For more on what else the analytics page shows, see the analytics guide.
Ready to promote
Written questions are either Quotes or Comments. Quotes can be posted. Comments cannot. The type is chosen when you create the question, not after someone answers.
- Only Quote questions show the share prompt and enter Ready to promote. Session takeaway and colleague-note templates are Quotes. Everything else written is a Comment.
- Ignore removes a quote from Ready to promote immediately. Restore it later from Not used.
- Approve can still promote a Comment if you change your mind about a specific answer.
- When the same attendee also left a 4 or 5 star rating, craft can put the quote and stars on one image.
Reusing questions across fanflets
The library is the source of truth. Every fanflet referencing a question pulls the live text and response type from the library at render time. Edit a question once and every fanflet using it picks up the change.
Deleting a question from the library removes it from every fanflet using it. The fanflet keeps working, the survey for the deleted question drops away, and historical responses stay attached to the fanflet for analytics.
Deleting is permanent
Related guides
- Understanding analytics covers how survey results sit alongside scans, clicks, and downloads.
- The block editor walks through the resource page visitors see after clearing the survey gate.
- Access codes and expiration covers the other gating controls on the Access tab.