These Terms of Service ("Terms") govern your access to and use of the Fanflet platform, website, and related services (collectively, the "Services") operated by Fanflet, LLC ("Fanflet," "we," "us," or "our"). By creating an account, accessing, or using the Services, you agree to be bound by these Terms.

If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

If an organization buys Sponsor Studio under an order form, that purchase is governed by the Sponsor Studio Terms and the Data Processing Addendum. Those documents control over these Terms for that purchase.

These Terms include a mandatory arbitration provision and class action waiver (Section 17) that affect your legal rights. Please read them carefully.

1. Definitions

Throughout these Terms, the following definitions apply:

"Speaker" — An account holder who creates fanflets (resource pages) and publishes content through the Services.
"Sponsor" — An account holder or entity that places branded or sponsored resources on Speaker fanflet pages through the Sponsor Connection system.
"Audience Member" — Any person who accesses a public fanflet page, whether or not they subscribe or create an account.
"Subscriber" — An Audience Member who has provided an email address through a fanflet page to receive resources or updates from a Speaker.
"Speaker Content" — All content uploaded, created, or configured by a Speaker, including resource links, files, text blocks, fanflet titles, descriptions, event details, themes, survey questions, and profile information.
"Sponsor Content" — All content provided by a Sponsor for display on fanflet pages, including promotional links, branded resources, logos, and descriptions.
"Subscriber Data" — Personal information provided by Audience Members through fanflet pages, including email addresses, survey responses, and SMS bookmark requests.
"Usage Data" — Behavioral and interaction data generated through use of the Services, including page views, resource clicks, QR scan events, email subscription events, SMS bookmark requests, device information, and engagement timing.
"Aggregate Data" — De-identified data derived from Usage Data that is combined across multiple accounts and cannot reasonably be used to identify any individual user, Speaker, Sponsor, or Audience Member.
"De-identified Data" — Data derived from Usage Data that meets the standard in Section 8.3, so it cannot reasonably be used to identify any individual, Audience Member or device. Aggregate Data is one kind of De-identified Data.
"Platform Insights" — Analytics, conclusions, benchmarks, scores, rankings, recommendations, trend analyses, and other derived outputs that Fanflet generates by processing Usage Data and Aggregate Data through its proprietary algorithms, statistical models, or machine learning systems. Platform Insights are the sole property of Fanflet regardless of the underlying data sources.
"Fanflet" (lowercase) — A single resource page created by a Speaker through the Services.

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2. Account Registration and Eligibility

2.1 Age Requirement

You must be at least 18 years old to create an account or use the Services. The Services are not directed at children under 18. If we learn that we have collected personal information from a child under 18, we will delete it promptly.

2.2 Account Information

You agree to provide accurate, current, and complete information when creating your account and to update it as necessary. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

2.3 One Account Per Person

Each individual may maintain one Speaker account and one Sponsor account. Creating multiple accounts to circumvent plan limits, bans, or other restrictions is prohibited.

2.4 Account Security

You must notify us immediately at hello@fanflet.com if you believe your account has been compromised. Fanflet is not liable for any loss arising from unauthorized use of your account where you have failed to maintain reasonable security of your credentials.

2.5 Organizational Use

If you create an account on behalf of a company, conference organization, or other entity, you represent and warrant that you have the authority to bind that entity to these Terms. The entity agrees to indemnify Fanflet for any violations of these Terms by its representatives. That organizational indemnity is in addition to the indemnity in Section 16, which applies to individuals and to entities. Section 2.5 does not limit Section 16, and Section 16 does not limit Section 2.5.

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3. The Services

3.1 Platform Description

Fanflet provides a platform for Speakers to create digital resource pages (fanflets) that Audience Members can access via QR codes, direct links, or shared URLs. The Services include fanflet creation and editing, resource management, subscriber collection, analytics, QR code generation, SMS bookmark delivery, and related tools.

3.2 Service Availability

We strive to maintain the availability of the Services but do not guarantee uninterrupted access. The Services may be temporarily unavailable for maintenance, updates, or circumstances beyond our control. We will make reasonable efforts to provide advance notice of planned maintenance.

3.3 Modifications to Services

We may modify, update, or discontinue features of the Services at any time. If we discontinue a material feature that affects your paid subscription, we will provide at least 30 days' notice and, where appropriate, a pro-rated refund.

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4. License Grants

4.1 License to Speakers

Subject to these Terms and your compliance with them, Fanflet grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services in accordance with your subscription plan.

4.2 Speaker Content License to Fanflet

You retain all ownership rights in your Speaker Content. By uploading or creating Speaker Content on the Services, you grant Fanflet a non-exclusive, worldwide, royalty-free license to host, store, cache, reproduce, display, and distribute your Speaker Content solely for the purpose of:

(a) Operating the Services and delivering your content to your designated Audience Members;
(b) Generating thumbnails, previews, or reformatted versions of your content for display across devices;
(c) Creating backup copies for disaster recovery; and
(d) Displaying your public profile and published fanflets in Fanflet's platform directory or promotional materials (e.g., "Built with Fanflet" showcases), provided we will honor opt-out requests for promotional use.

This license does not permit Fanflet to use your specific Speaker Content for any purpose unrelated to delivering and operating the Services, except as described in Section 7 (Artificial Intelligence and Machine Learning) and Section 8 (Platform Data Rights).

This license continues for as long as your Speaker Content remains on the Services and terminates when you delete the content or your account, subject to the data retention provisions in Section 14.

4.3 Sponsor Content License

Sponsors grant Fanflet a non-exclusive, worldwide, royalty-free license to host, display, and distribute Sponsor Content on designated fanflet pages during the term of each active Sponsor Connection. Sponsors also grant Speakers a license to display Sponsor Content on their fanflet pages as configured through the platform.

Upon termination of a Sponsor Connection or retirement of Sponsor Content by the Sponsor, Fanflet will mark the associated resource blocks as unavailable. Fanflet retains de-identified analytics related to Sponsor Content engagement after retirement.

4.4 Fanflet's Intellectual Property

The Services, including the software, design, brand, logo, documentation, and all Aggregate Data, are the property of Fanflet or its licensors. Nothing in these Terms grants you any right to use Fanflet's trademarks, logos, or brand assets without our prior written consent.

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5. Acceptable Use

Your use of the Services is subject to the Fanflet Acceptable Use Policy ("AUP"), available at fanflet.com/legal/acceptable-use, which is incorporated into these Terms by reference. The AUP provides detailed guidance on prohibited conduct, content standards, and enforcement. The key provisions are summarized below.

5.1 General Conduct

You agree not to:

Upload content that is illegal, defamatory, obscene, threatening, or that infringes any third party's intellectual property rights;
Use the Services to distribute malware, phishing links, or deceptive content;
Impersonate any person or entity, or falsely represent your affiliation with any person or entity;
Attempt to access another user's account, data, or fanflets without authorization;
Use bots, scrapers, or automated tools to access the Services except through our published APIs;
Circumvent, disable, or interfere with security features, rate limits, or usage restrictions;
Generate artificial traffic, clicks, or engagement metrics;
Use the Services to send unsolicited communications (spam) to Audience Members or Subscribers;
Reverse engineer, decompile, or disassemble any part of the Services; or
Use the Services in violation of any applicable law or regulation.

5.2 Speaker Responsibilities

Speakers are responsible for:

The accuracy and legality of their Speaker Content and any external resources they link to;
Obtaining any necessary permissions or licenses for content they upload (including presentation slides, images, and documents);
Complying with the terms of any conference or event at which they present; and
Honoring subscriber opt-out and unsubscribe requests in a timely manner.

5.3 Sponsor Responsibilities

Sponsors are responsible for:

Ensuring Sponsor Content complies with applicable advertising laws and regulations, including Federal Trade Commission (FTC) disclosure guidelines;
Maintaining accurate and current information in their sponsor profile;
Not using the platform to contact individual Audience Members or Subscribers directly; and
Ensuring that promotional content is truthful, not misleading, and clearly identified as sponsored.

5.4 FTC Disclosure

Sponsor Content displayed on fanflet pages must be clearly identified as sponsored content. Fanflet provides platform-level labeling of sponsor blocks. Speakers and Sponsors are jointly responsible for compliance with FTC endorsement and disclosure guidelines for their specific arrangements. Fanflet's platform labeling does not constitute legal advice or a guarantee of compliance.

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6. Subscriber Relationships and Data

6.1 Subscriber Ownership

Subscribers are your audience members. The subscriber relationships you build through Fanflet are yours. You may export your complete subscriber list at any time through the dashboard. If you terminate your account, you may export your Subscriber Data during the 30-day post-termination window described in Section 14.

6.2 Fanflet's Role

For the purposes of data protection law, Fanflet acts as a data processor when handling Subscriber Data on a Speaker's behalf. Speakers are the data controllers for Subscriber Data collected through their fanflets and are responsible for maintaining appropriate legal bases for collecting and using this data. The Data Processing Addendum applies to that processing and is part of these Terms. The providers Fanflet uses are listed at fanflet.com/legal/subprocessors.

6.3 Fanflet's Communications with Subscribers

Fanflet may contact Audience Members and Subscribers solely for transactional and service-related purposes, including:

Confirmation emails when a Subscriber signs up through a fanflet page;
Security notifications (e.g., if their data is affected by a security incident);
Material changes to these Terms or our Privacy Policy; and
Service announcements that directly affect their experience (e.g., a fanflet they subscribed to has been removed).

Fanflet will not use Subscriber Data to market Fanflet's own products or services to Subscribers without obtaining separate, explicit consent directly from each Subscriber.

6.4 Sponsor Access to Subscriber Data

By default, Sponsors receive aggregate engagement metrics for their Sponsor Content (such as total resource clicks and conversion rates) and do not receive data that identifies individual Subscribers or Audience Members. Sponsors may receive identifiable Subscriber information (such as name and email) only when the Audience Member has given affirmative, captured opt-in to share that information with Sponsors — for example, through a contact-gate, a share-with-sponsors checkbox, or an equivalent consent control. Without that opt-in, Sponsors do not receive individual emails or names. Fanflet does not sell Subscriber lists and does not share Subscriber personal information with Sponsors absent that opt-in.

When a Sponsor receives that opted-in contact information, the Sponsor receives it as an independent controller. The Sponsor, not Fanflet, decides how to use it after that handoff, and the Sponsor is responsible for that use. Fanflet is not the Sponsor's processor for the Sponsor's later use of those contacts.

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7. Artificial Intelligence and Machine Learning

7.1 How Fanflet Uses AI

Fanflet may use artificial intelligence and machine learning technologies to power platform features, including resource recommendations, analytics insights, content suggestions, engagement scoring, and quality improvements. This section explains how your data does and does not relate to these capabilities.

7.2 Platform-Level Behavioral Signals

Fanflet uses de-identified usage signals across all accounts to operate, improve and develop the Services. These signals include patterns such as which resource types drive higher engagement, how fanflet structures affect subscriber conversion rates, and which content configurations perform well across the platform. No individual Speaker, fanflet, Subscriber or device is identifiable from this data. Under Section 8.2(d), Fanflet may use De-identified Data to train and evaluate machine-learning and generative AI models. Generative AI training and evaluation apply only to data collected on or after November 12, 2026. Data collected before that date is used only for non-generative features, as these Terms previously described.

7.3 Speaker Content Is Never Used for AI Training

The content you create on Fanflet — including resource titles, descriptions, links, files, text blocks, fanflet configurations, survey questions, and profile information — is never used by Fanflet to train any artificial intelligence or machine learning model. This commitment applies to all forms of AI training, including fine-tuning, reinforcement learning, and embedding generation on individual content items. When a feature in Section 7.6 needs that text, Fanflet sends it to the provider named there.

7.4 Subscriber Data Is Never Used for AI Training

Email addresses, survey responses, SMS bookmark requests, and individual engagement data from people who subscribe to or interact with your fanflets are not used for AI model training. Subscriber Data is used only to operate the platform, provide Speakers with analytics about their fanflets, and honor Subscriber preferences.

When a Speaker asks which open-text survey comments to feature, Fanflet sends those open-text answers, an optional display name, the star rating, the fanflet title, and the question text to TypeSafe AI, as described in Section 7.6. Email addresses are not included in that request.

This commitment applies at the individual level. Fanflet may create De-identified Data from engagement data, ratings and multiple-choice survey responses and use it as described in Section 8.2(d), for data collected on or after the AI-use effective date in Section 7.2. Free-text survey responses are never used for AI training, even after de-identification.

7.5 Sponsor Content Is Never Used for AI Training

Sponsored content and sponsor profile information submitted to the platform is not used for AI model training without a separate written agreement with the Sponsor.

7.6 Third-Party AI Providers

When Fanflet uses third-party AI services to power features (such as content suggestions or analysis tools), Fanflet contractually requires these providers to:

Process data only for the specific service being provided;
Not use any Fanflet customer data to train their own AI models; and
Adhere to zero-retention or short-retention data policies where available.

Fanflet uses these providers for the features named here:

TypeSafe AI, through Vercel's AI Gateway, when a speaker asks which open-text survey comments to feature. We send the open-text answers, an optional display name, the star rating, the fanflet title, and the question text. TypeSafe acts as a processor under its data processing terms, which include EU Standard Contractual Clauses and a 72-hour breach notice to Fanflet. TypeSafe's own subprocessors are listed at trust.typesafe.ai/subprocessors.
Anthropic, when a speaker uses the writing assistant (Fannie). We send the text the speaker types or asks the assistant to rewrite, and the fanflet copy.
Anthropic, for short summaries in analytics digests. We send summary counts. We do not send subscriber lists.

We put a data protection agreement in place with each of these providers. Their terms are linked from fanflet.com/legal/subprocessors.

7.7 Publicly Accessible Content and Third-Party Crawling

Fanflet's commitments in this Section 7 apply solely to Fanflet's own use and processing of your data, and to third-party services operating under contract with Fanflet (as described in Section 7.6).

Fanflet cannot control how third parties outside our platform access or use publicly available content. Public fanflet pages are accessible on the open internet by design — this is how your Audience Members find your resources. As with any publicly accessible web content, third-party crawlers, AI training systems, search engine indexers, and other automated tools operated by parties unrelated to Fanflet may access, cache, index, or otherwise process content displayed on public fanflet pages. Fanflet takes reasonable measures to discourage unauthorized scraping — including robots.txt directives and rate limiting — but cannot guarantee that third parties will respect these controls or refrain from using publicly accessible content for AI model training or other purposes.

If controlling third-party access to your content is important to you, consider limiting what you publish on public fanflet pages and using gated or file-based resources that require subscriber access.

7.8 Future AI Features

If Fanflet introduces AI features that would require broader data use than described in this section, we will update these Terms, provide clear notice, and obtain any required consent before implementing such changes.

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8. Platform Data Rights

8.1 Data Classification

Fanflet processes four categories of data, each with distinct rights and protections:

Speaker Content — Owned by the Speaker. Fanflet's license is limited to operating the Services as described in Section 4.2.

Subscriber Data — Collected on the Speaker's behalf. Speakers are data controllers; Fanflet is a data processor. Subject to the protections in Section 6.

Usage Data — Behavioral and interaction data generated through use of the Services. Fanflet independently collects Usage Data — including QR scan events, page views, resource click events, email subscription events, SMS bookmark requests, and device/location signals — through its platform infrastructure. Fanflet is an independent data controller for Usage Data.

Aggregate Data — De-identified data derived from Usage Data that is combined across multiple accounts and cannot reasonably be used to identify any individual. Fanflet owns all Aggregate Data.

De-identified Data — Data derived from Usage Data, including the pseudonymous activity record described in the Privacy Policy, that meets the standard in Section 8.3. It may be combined across accounts or not. Aggregate Data is one kind of De-identified Data. The pseudonymous activity record itself is not De-identified Data.

Platform Insights — Derived analytics, benchmarks, scores, and recommendations generated by Fanflet's proprietary systems from Usage Data and Aggregate Data. Fanflet owns all Platform Insights. Platform Insights may be incorporated into the Services, offered as standalone analytics products, or used to inform Fanflet's business decisions. Platform Insights never contain information that identifies an individual Speaker, Subscriber, or Audience Member.

8.2 Fanflet's Use of Aggregate Data, De-identified Data and Platform Insights

Fanflet may use Aggregate Data and Platform Insights for any lawful purpose, subject to the de-identification standard in Section 8.3, and De-identified Data to operate, improve and develop the Services, including:

(a) Operating, maintaining, and improving the Services;
(b) Developing new features and products;
(c) Generating performance benchmarks and comparative analytics (for example, showing Speakers how their engagement compares to platform averages);
(d) Training and evaluating machine-learning and generative AI models that power or improve the Services, such as resource recommendations and engagement scoring, using De-identified Data that meets Section 8.3. Generative AI training and evaluation apply only to data collected on or after November 12, 2026. Data collected before that date is used only to train non-generative models;
(e) Producing industry research, anonymized market reports, and trend analyses;
(f) Providing Sponsors with platform-wide engagement benchmarks (without identifying individual Speakers, Subscribers, or Audience Members); and
(g) Creating and commercializing analytics products, benchmarking tools, and industry intelligence offerings based on Platform Insights.

Section 7 still applies. Speaker Content, Sponsor Content (without a separate written agreement), the personal information of Speakers, Subscribers and Audience Members, and the pseudonymous activity record itself are never used to train generative AI models.

8.3 De-Identification Standard

De-identified Data, including any data used to train or evaluate models, must meet all of these:

Fanflet takes reasonable technical measures so it cannot reasonably be linked to any individual, Audience Member or device;
Fanflet publicly commits not to re-identify it; and
Anyone Fanflet shares it with must agree by contract to keep it de-identified and not to try to re-identify it.

Before Fanflet uses a model trained on De-identified Data, it tests the model to check that it does not reproduce personal information.

When Fanflet reports Aggregate Data, it also applies a minimum group size threshold. No aggregate metric or benchmark is reported or made available if it would reflect fewer than five (5) individual accounts, ensuring that aggregate insights cannot be used to re-identify individual Speakers or their audiences. This threshold applies to reported metrics. Training data is not reported, so it is held to the standard above instead.

8.4 Data Fanflet Does Not Sell

Fanflet does not sell personal information (as defined under the California Consumer Privacy Act / CPRA) of Speakers, Subscribers, or Audience Members to third parties. Aggregate Data and De-identified Data that cannot reasonably identify any individual are not personal information.

8.5 Analytics Products

Fanflet may offer analytics products, benchmarking reports, or industry insights based on Aggregate Data. These products will not contain information that identifies any individual Speaker, Subscriber, Sponsor, or Audience Member.

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9. SMS Communications

9.1 SMS Bookmark Feature

Fanflet offers an SMS bookmark feature that allows Audience Members to receive a single text message containing a link to a Speaker's fanflet. By submitting a phone number through a fanflet SMS bookmark form, the Audience Member consents to receive one (1) SMS text message from Fanflet on behalf of the Speaker.

9.2 SMS Consent and Disclosure

At the point of phone number submission, Audience Members are presented with the following disclosure:

"By submitting your phone number, you consent to receive one (1) text message containing a link to this resource page. Message and data rates may apply. Reply STOP to opt out. Fanflet will not use your phone number for marketing or share it with third parties."

9.3 Phone Number Handling

Fanflet does not store Audience Member phone numbers in plaintext. Phone numbers submitted through the SMS bookmark feature are:

Used once to deliver the requested text message;
Immediately converted to a keyed one-way hash (HMAC-SHA256) for rate limiting. We store only that hash; and
Never accessible to Speakers, Sponsors, or any third party.

9.4 TCPA Compliance

Fanflet's SMS operations comply with the Telephone Consumer Protection Act (TCPA), the Federal Communications Commission's regulations, and applicable state laws governing text messages. Speakers may not use the Fanflet platform to send unsolicited SMS marketing messages. If Fanflet introduces additional SMS features in the future, appropriate consent mechanisms will be implemented before launch.

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10. Analytics and Tracking

10.1 Platform Analytics

Fanflet uses server-side tracking to collect Usage Data as described in our Privacy Policy. This tracking operates across all fanflet pages, including those accessed by Audience Members who do not have Fanflet accounts. Usage Data collected includes page views, resource clicks, QR scan events, email subscription events, SMS bookmark requests, referral sources, device type, and general geographic location (country/region level).

10.2 QR Code Tracking

QR codes generated by Fanflet include tracking parameters that record scan events. Scan data is attributed to the associated fanflet and contributes to the Speaker's analytics dashboard and to Fanflet's Aggregate Data.

10.3 Analytics Access by Plan

The level of analytics detail available to Speakers depends on their subscription plan. Basic engagement statistics (total views, total subscribers) are available on all plans. Detailed analytics (click-through rates, resource rankings, trend data) may require a paid plan as described on our pricing page.

10.4 Third-Party Services

Fanflet uses third-party services to run the platform. We put a data protection agreement in place with each provider that handles personal data. The current list is at fanflet.com/legal/subprocessors. We update that page at least 30 days before a new provider starts handling personal data.

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11. Subscription Plans and Billing

11.1 Plans

Fanflet offers free and paid subscription plans. The features, limits, and pricing of each plan are described on our pricing page at fanflet.com/pricing and may be updated from time to time.

11.2 Free Plans

Free plans are subject to usage limits (e.g., maximum number of fanflets, resource blocks, or subscribers). Fanflet reserves the right to modify free plan limits with 30 days' notice.

11.3 Paid Plans

Paid plans are billed on a monthly or annual basis as selected at the time of purchase. Subscriptions automatically renew at the end of each billing period unless canceled before the renewal date.

11.4 Payment

You authorize Fanflet (or our payment processor) to charge the payment method on file for all applicable fees. You are responsible for keeping your payment information current. If a payment fails, we will notify you and may suspend access to paid features until payment is received.

11.5 Cancellation and Refunds

You may cancel your paid subscription at any time through your dashboard settings. Upon cancellation:

Your subscription remains active through the end of the current billing period;
Your account reverts to the free plan at the end of the billing period; and
Content and data that exceeds free plan limits will be preserved but may become read-only until you upgrade or reduce usage.

Refunds are available for annual plans within 14 days of initial purchase or renewal. Monthly plans are not refundable. Refund requests should be sent to hello@fanflet.com.

11.6 Price Changes

Fanflet may change subscription pricing with at least 30 days' advance notice. Price changes take effect at the start of the next billing period following the notice. If you do not agree with a price change, you may cancel before the new price takes effect.

11.7 Fair Use

Plans described as "unlimited" for certain features are subject to a fair use policy. Fanflet reserves the right to contact users whose usage significantly exceeds typical patterns and to work with them to select an appropriate plan. We will not suspend or restrict access without first providing notice and a reasonable opportunity to address the situation.

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12. Sponsor Terms

12.1 Sponsor Accounts

Sponsors may create accounts to manage branded resources and establish connections with Speakers. A Sponsor account opened on the website is subject to these Terms, plus the additional provisions in this section. An organization that buys Sponsor Studio under an order form is governed by the Sponsor Studio Terms and the Data Processing Addendum instead, as the opening of these Terms describes.

12.2 Sponsor Connections

Sponsors and Speakers may establish connections through the platform. Each connection requires mutual acceptance. Either party may terminate a Sponsor Connection at any time through the platform. Termination of a connection does not affect either party's account or other connections.

12.3 Sponsor Content Lifecycle

When a Sponsor Connection is terminated, or when Sponsor Content is retired by the Sponsor:

Associated resource blocks on Speakers' fanflet pages will be marked as unavailable;
Speakers may remove the unavailable block or leave it as a placeholder;
Fanflet retains de-identified analytics related to Sponsor Content engagement; and
The Sponsor remains responsible for ensuring their content complied with applicable advertising standards during the period it was live.

12.4 Sponsor Data Access

Sponsors may access:

Aggregate engagement metrics for their own Sponsor Content (click counts, conversion rates);
Identifiable Subscriber information (such as name and email) only when the Audience Member has given affirmative, captured opt-in to share with Sponsors;
Connection status with Speakers; and
Platform-wide benchmarks (where available on their plan).

Without that opt-in, Sponsors may NOT access:

Individual Subscriber personal information (names, emails, phone data);
Individual Audience Member browsing behavior; or
Speaker Content or Speaker analytics beyond what relates to the Sponsor's own resources.

Fanflet does not sell Subscriber lists and does not share Subscriber personal information with Sponsors absent the opt-in described above. When a Sponsor receives opted-in contact information, the Sponsor receives it as an independent controller, as Section 6.4 describes.

12.5 No Unsolicited Audience Contact

Sponsors may not use the Fanflet platform to cold-contact individual Audience Members or Subscribers. This conduct rule does not prohibit a Sponsor from using contact information that an Audience Member has affirmatively opted in to share with Sponsors, as described in Sections 6.4 and 12.4. Unconsented outreach through the platform remains prohibited.

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13. Intellectual Property

13.1 Speaker Ownership

Speakers retain all intellectual property rights in their Speaker Content. Nothing in these Terms transfers ownership of Speaker Content to Fanflet.

13.2 Fanflet Ownership

Fanflet owns or licenses all rights in:

The Services, including software, design, user interface, and documentation;
The Fanflet name, logo, and brand assets;
All Aggregate Data and Platform Insights; and
Any improvements, modifications, or derivative works of the Services.

13.3 Copyright Infringement (DMCA)

Fanflet respects intellectual property rights and responds to notices of alleged infringement in accordance with the Digital Millennium Copyright Act (DMCA).

To submit a DMCA takedown notice, send the following to our designated agent:

Identification of the copyrighted work claimed to be infringed;
Identification of the material on the Services that is claimed to infringe, with sufficient information for us to locate it;
Your contact information (name, address, telephone number, email);
A statement that you have a good faith belief that the use is not authorized by the copyright owner, its agent, or the law;
A statement, under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on their behalf; and
Your physical or electronic signature.

DMCA Agent: hello@fanflet.com

Counter-Notices: If you believe your content was removed in error, you may submit a counter-notice with the information required by 17 U.S.C. 512(g). We will forward the counter-notice to the complaining party.

Repeat Infringers: Fanflet will terminate accounts of users who are repeat copyright infringers.

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14. Termination and Data Retention

14.1 Termination by You

You may delete your account at any time through your dashboard settings, or by emailing privacy@fanflet.com. Upon account deletion:

Your public fanflet pages will be taken offline within 48 hours;
Your Speaker Content and Subscriber Data will be available for export for 30 days;
After 30 days, your Speaker Content, Subscriber Data, and account information will be permanently deleted from Fanflet's active systems;
Unique-visitor keys stored for your fanflets (used only to count unique visitors) are deleted with the fanflet and the account;
Your copy of the pseudonymous activity record for your fanflets is deleted. A Sponsor keeps its copy of the activity on its own sponsored resources and fanflets, with your identity replaced by a meaningless placeholder, until that Sponsor's account is deleted (see the Privacy Policy, Section 5); and
Database backups are deleted after 30 days. File backups and the snapshot taken before deletion are deleted after 90 days. Your data may remain in those copies until the copy expires.

14.2 Termination by Fanflet

Fanflet may suspend or terminate your account if:

You violate these Terms;
Your account is used for illegal activity;
You fail to pay applicable fees after notice and a reasonable cure period; or
We are required to do so by law.

For violations, Fanflet may terminate immediately. For non-payment or other non-emergency circumstances, Fanflet will provide at least 14 days' notice before termination. In all cases of termination by Fanflet, we will make your data available for export for at least 14 days, except where prohibited by law (e.g., law enforcement requests).

14.3 Survival of Aggregate Data

Fanflet's rights with respect to Aggregate Data survive termination of any account. De-identified aggregate analytics (counts of views, clicks, signups, and similar metrics) derived from your account will not be deleted upon account termination. This data cannot be used to identify you or your Audience Members. Unique-visitor keys and the pseudonymous activity record are not Aggregate Data. They are deleted when the fanflet or Speaker account is deleted, except a Sponsor's copy of the activity record as described in Section 14.1. Identifiable event detail (IP, user-agent, path, per-event timestamps) is retained for 90 days, and removed with that month's records, as described in the Privacy Policy.

14.4 Legal Retention Obligations

Notwithstanding the above, Fanflet may retain certain records as required by applicable law, including:

Financial and billing records (as required by tax law);
DMCA correspondence and intellectual property dispute records;
Fraud prevention and security incident logs; and
Records necessary to comply with legal obligations, resolve disputes, or enforce these Terms.

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15. Disclaimers and Limitation of Liability

15.1 Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Fanflet does not warrant that:

The Services will be uninterrupted, error-free, or secure;
Any defects will be corrected;
The results of using the Services will meet your requirements; or
Content linked to from fanflet pages (external URLs provided by Speakers) is accurate, legal, or safe.

15.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FANFLET'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO FANFLET IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

IN NO EVENT SHALL FANFLET BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE OR WHETHER FANFLET WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

15.3 Speaker Content Disclaimer

Fanflet is a platform that hosts content created by Speakers. Fanflet does not review, endorse, or guarantee the accuracy, completeness, or quality of Speaker Content or any external resources linked to from fanflet pages. Audience Members access Speaker Content at their own risk.

15.4 Sponsor Content Disclaimer

Fanflet does not endorse or guarantee any products, services, or claims made in Sponsor Content. The inclusion of Sponsor Content on a fanflet page does not constitute a recommendation by Fanflet or by the Speaker (unless the Speaker independently chooses to endorse the Sponsor's offerings).

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16. Indemnification

16.1 Your Indemnity

You will defend, indemnify, and hold harmless Fanflet, LLC and its officers, employees, and agents from and against any third-party claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:

Your Speaker Content, Sponsor Content, or other materials you upload or configure through the Services;
Your use of the Services in violation of these Terms or applicable law;
Your collection or processing of Subscriber Data as a data controller, including privacy or publicity claims from attendees or other individuals whose information you collect through the Services;
Claims that your content infringes or misappropriates a third party's intellectual property rights or rights of publicity; or
Disputes between Speakers, Sponsors, and Audience Members. Fanflet provides the Services as an intermediary and is not a party to those disputes.

This Section 16 applies whether you use the Services as an individual or on behalf of an organization.

16.2 Defense and Settlement

Fanflet may assume control of the defense of any claim covered by this Section 16. If Fanflet does so, you will reasonably cooperate in that defense. You will not settle any claim covered by this Section 16 in a manner that admits fault by Fanflet, or that imposes any obligation on Fanflet, without Fanflet's prior written consent.

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17. Dispute Resolution

17.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact us at hello@fanflet.com and attempt to resolve the dispute informally for at least thirty (30) days. Most disputes can be resolved through good-faith negotiation.

17.2 Binding Arbitration

If we cannot resolve a dispute informally, you and Fanflet agree to resolve any claims relating to these Terms or the Services through final and binding arbitration administered by JAMS under its Streamlined Arbitration Rules and Procedures. The arbitration will be conducted in English, and judgment on the award may be entered in any court of competent jurisdiction.

17.3 Class Action Waiver

YOU AND FANFLET AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding.

17.4 Exceptions

This arbitration agreement does not apply to:

Claims that may be brought in small claims court;
Intellectual property disputes (including DMCA claims);
Claims for injunctive or equitable relief related to unauthorized access to or misuse of the Services; or
Users in jurisdictions where mandatory arbitration or class action waivers are prohibited by law.

17.5 Governing Law

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict of laws provisions, except where superseded by applicable federal law or the laws of your jurisdiction.

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18. International Users

18.1 Service Availability

The Services are designed for and primarily offered to users in the United States and North America. While users in other regions may access the Services, certain features, support, and compliance measures are optimized for the US market.

18.2 Data Processing Location

Data submitted to or collected by the Services is stored in the United States. The database is in US East (N. Virginia). Content delivery and CAPTCHA checks may pass through servers in other countries. By using the Services, you consent to the transfer of your data to the United States.

18.3 EU/EEA/UK Users

Fanflet does not currently maintain an establishment in the European Union, designate an EU representative under GDPR Article 27, or offer EU data residency. EU/EEA/UK users who require GDPR-compliant data processing with EU-based storage should evaluate whether the Services meet their requirements before creating an account.

If you are located in the EU/EEA/UK and wish to exercise data subject rights (access, rectification, erasure, portability), email privacy@fanflet.com. Put "Privacy request" in the subject line. We will respond to valid requests within a reasonable timeframe.

18.4 Future International Expansion

Fanflet intends to expand its compliance and localization capabilities over time. The Data Processing Addendum is at fanflet.com/legal/dpa. We will update these Terms and provide notice when additional regional compliance measures (such as an EU representative or localized data processing) become available.

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19. API and Developer Access

19.1 MCP Access

Fanflet offers MCP (Model Context Protocol) access as documented at fanflet.com/docs/mcp-for-agents. There is no self-serve API-key product. Use of MCP is governed by these Terms and the Acceptable Use Policy.

19.2 Data Restrictions

Data accessed through APIs or integrations is subject to the same usage restrictions as data accessed through the platform directly. API users may not use the Services to build competing products, aggregate data across multiple accounts without authorization, or circumvent plan limits or rate restrictions.

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20. General Provisions

20.1 Entire Agreement

These Terms, together with the Privacy Policy, Acceptable Use Policy, and any plan-specific terms, constitute the entire agreement between you and Fanflet regarding the Services and supersede all prior agreements. A purchase of Sponsor Studio under an order form is governed by the Sponsor Studio Terms and the Data Processing Addendum, which control over these Terms for that purchase.

20.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

20.3 No Waiver

Fanflet's failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

20.4 Assignment

You may not assign or transfer these Terms without Fanflet's prior written consent. Fanflet may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets, provided the assignee agrees to be bound by these Terms.

20.5 Notices

Notices to you will be sent to the email address associated with your account. Notices to Fanflet should be sent to hello@fanflet.com.

20.6 Force Majeure

Fanflet will not be liable for any failure or delay in performing its obligations under these Terms due to circumstances beyond its reasonable control, including natural disasters, war, terrorism, pandemics, labor disputes, government actions, or failures of third-party services.

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21. Changes to These Terms

We may update these Terms from time to time. For material changes, we will:

Provide at least 30 days' advance notice via email to account holders;
Post the updated Terms with a new "Last Updated" date; and
Where required by law, obtain your consent before the changes take effect.

We gave this advance notice for the change that lets Fanflet use De-identified Data to train and evaluate generative AI models (Sections 7.2 and 8.2(d)). That change applies only to data collected on or after November 12, 2026.

Your continued use of the Services after the effective date of updated Terms constitutes your acceptance of those changes. If you do not agree with the updated Terms, you may terminate your account before the changes take effect.

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22. Contact Us

If you have questions about these Terms, please contact us:

Email: hello@fanflet.com

Website: fanflet.com

Mailing address: Fanflet, LLC, PO Box 381, Holly Springs, NC 27540

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These Terms of Service were last updated on October 13, 2026.